Refund Policy

Editorial dated 08/28/2023

Claims are allowed within the first thirty days after the purchase date (payment date). 

The refund process is the following:

• The customer requests the vendor of the application for support, sending an email to [email protected]
• The vendor has then 15 days starting this date to settle the claim, to fix the issue and/or to find an agreement.

Every issue that can be classified as a "bug", if the customer encounters it within 180 days from the date of purchase, must be solved following the same process.

The customer will be refunded if one of the following criteria is met, and on the condition that he agrees not to use the application and to delete all of his copies:

• The issue concerns a bug that has not been fixed within the allotted time;
• The module is lacking a feature that is advertised on the app description page;
• The purchase is the result of a fraud or a stolen credit card.

The customer will not be refunded if one the following conditions is met:

• The claim concerns a new feature, that was not advertised in the description of the module, nor in the communication with the vendor;
• The module had a bug that the publisher was able to fix following the claim;
• The module works well, but is not satisfying the customer’s specific needs;
• The database of the customer is hosted on an Odoo online instance;

• The customer purchased the wrong version of the application for his database.